Houses
/ Apartments / Condominium
Q. When I move into your property and find some maintenance
problems – who will take care of it?
A. Before the tenant moves into our property
we will thoroughly checked all the electrical &
plumbing and ensure that everything is in order. We
will also give the tenant one week after move in to
list down all the problems that need to be taken note
of, if any. The Landlord will take care of the walls,
floors, sanitary system, electric wiring of the said
premise in good tenantable repair and condition throughout
the tenancy term but if the problem is caused by the
tenant negligently, the cost will be, borne by the tenant
but at a minimum cost as charged by our contractor.
Q. How many parking spaces
are allocated for the apartment / condominium?
A. The management will allocate the parking
space. We do have 1-2 allocated parking lots for each
unit. Kindly refer to our Marketing Executive for your
preferred choice of apartment or condominium.
Q. What are the terms and conditions of move in?
A. Interested parties are advised to call our
office for a copy of our tenancy agreement. The tenancy
agreement for some houses, apartments, condominiums,
shop-lots may vary.
Q. What are the criteria
for refund of deposit?
A. The tenant shall properly clean up the property and
clear all rubbish and surrender vacant possession of
the said premise back to the Landlord. Normal wear and
tear accepted. A copy of the last payment of water,
telephone, sewage, Astro and electricity bill need to
be forwarded to the Landlord. All keys need to be returned
to the Landlord. Upon inspection at the move-out and
if all the criteria is met, deposit will be refunded
within the next 14 days.
Q. What about the servicing
of air-cond and replacement of light bulbs?
A. Upon execution of the tenancy agreement,
the Landlord will service and refuel gas to all air-conditioning
units at the said premise to ensure it is in good condition
and working order and thereafter air-conditioning service
once in every six months’ and gas refuel will
be under the tenant’s own expense. The Landlord
shall initially provide all light bulbs for all light
fixtures before tenant moves in. Thereafter, tenant
at his/her expense will replace light bulbs.
Q. If I lost my house
keys, what shall I do?
A. The Landlord will duplicate the keys for
you and the cost will be borne by the tenant.
Q. Who shall I contact
if there is an emergency case that occurs in the middle
of the night or early morning as your office hours is
from 9am to 5pm daily?
A. Our Marketing Executive will be more than
happy to assist you. Before your move-in you will have
a number that you can call and should it be an emergency
situation like bursting of pipe we will send someone
over within the next one-hour.
Q. When I moved in I found
that the floor was cracked – will you charge me
upon moving out?
A. Before move in we will provide the tenant
with a Move In or Move Out form. The tenant must complete
the form and return to our office within one week. This
form is used to compare against the condition of the
premise upon move out and if there is any damage caused
by the tenant after their move-in, we will charge the
tenant accordingly.
Q. What if my children
scribble or paint all over the walls? What if there
is damage done to the furniture / fixtures?
A. If the damage done is not accepted as normal
wear and tear but caused by the negligence of the Tenant,
the Tenant shall carry out such repairs at his own costs
and expenses. We will ask our painter to access the
damage and give us a quotation. The painter will charge
us at a reasonable rate as compared to outside contractors.
Q. What are the condominium
rules?
A. Kindly contact the respective condominium
management office for a copy of the handbook. Guests
do register their names at the condominium management
office.
Services Apartment :
Q. What is the number of pax allowed
in one 2 bedroom or 3 bedroom apartment?
A. The maximum guests for 2 bedroom
is 4 adults and 3 bedroom is 5 adults.
Q. How do you charge us for the usage of electricity
& water?
A. The utility charges are included in the rental for
daily stay but for long term stay like weekly, monthly
or yearly the tenants will have to settle the utilities
charges monthly accordingly at RM0.47 per unit of utility
consumed.
Q. What are the service
apartment rules?
A. Kindly refer to your respective property coordinator
for a copy of the house rules.
Q. What are the facilities available?
A. We have the following facilities & services:
- complimentary tea & coffee making facilities
- individually controlled air-conditioning
- private balconies - swimming pools
- 24-hour security
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